Privacy policy

1. Data controller

Opengea SCCL — contact: sistemes@opengea.org.

2. What data we process

Identifying data (name, email) and the content of your conversations with the companion, which may include information about your emotional state and your relationship (special category data, art. 9 GDPR).

3. Legal basis and purpose

Your explicit consent (art. 9.2.a GDPR), given when you sign up. Sole purpose: to provide you with this platform's couples support. We do not use your data for any other purpose, nor do we share it with third parties for commercial purposes.

4. How we protect privacy within the couple

Each partner has a strictly private space: the other partner cannot access your conversations or notes, and the companion is both instructed and technically unable to reveal them. Only what you explicitly decide to share is shared (the "share" button, agreements and the shared profile).

There is a shared space where each of you may choose to place, if you wish, how you communicate, how you feel and what you need, as well as an agreed summary of your case. Your partner's companion does read this content: it exists so that it can help you understand each other better and so that practice conversations are realistic. It always works under these guarantees:

It is voluntary: sharing nothing does not limit the rest of the service.
The companion shows you the full text and waits for your approval before writing it. It never puts there anything you have not validated.
Only constructive wording is allowed: emotions, needs and patterns. Never literal reproaches or judgements about the other person.
You can review, edit and revoke it at any time from "Shared space" inside the application. Once revoked, it is immediately no longer accessible.
Your private space remains inaccessible to your partner and to their companion: the shared space is the only channel, and you always decide what goes through it.

4b. No other use of your data — ethical commitment

Opengea SCCL makes no use of your conversations or data beyond providing the service: no commercial analysis, no advertising, no profiling, no AI model training, no transfer or sale to third parties. Communications are encrypted (TLS), external backups are stored encrypted, and technical access to the systems is restricted to essential maintenance, under a duty of confidentiality. In order to generate the companion's replies, the system must process the content of the conversations; this processing is done exclusively to provide the service.

5. Data processors

Language processing is performed using Anthropic's services (privacy policy). Hosting is on Opengea SCCL's own servers in the EU (Hetzner, Germany/Finland).

6. Retention

Conversations and memories are kept while the account is active. You can delete individual topics from the app, or request full deletion of the couple's account by writing to sistemes@opengea.org.

7. Your rights

Access, rectification, erasure, restriction, portability and objection, and withdrawal of consent at any time: sistemes@opengea.org. You may also lodge a complaint with the APDCAT/AEPD.

8. Important notice

This service is a support tool and does not replace professional health or psychological care. In an emergency: 112 · 016 · 061.